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Oracle CRM On Demand Deployment Guide (Osborne ORACLE Press Series) ReviewThis book is an excellent resource for anyone wanting to learn more about CRM On Demand. It provides a blueprint for getting the most from CRM On Demand - giving valuable suggestions for a successful deployment. There are helpful planning and design considerations which you will want to know. It also documents business process flows the application natively supports and offers tips and best practices for configuration and integration.Oracle CRM On Demand Deployment Guide (Osborne ORACLE Press Series) OverviewMaster Oracle CRM On Demand
Foster long-term customer relationships and accelerate productivity using the proven strategies and best practices in this Oracle Press guide. Oracle CRM On Demand Deployment Guide shows how to set up, customize, and manage a dynamic software-as-a-service solution across your enterprise. Develop implementation plans, maximize user adoption, build applets and portals, integrate Web 2.0 features, and use analytics dashboards. The latest design, tuning, and data security techniques are also covered in this practical resource.
Establish business objectives, project requirements, and key success metrics
Staff an implementation team and develop effective rollout plans
Configure, deploy, and administer Oracle CRM On Demand
Manage users and restrict access using roles and privileges
Customize sales, marketing, and service processes with the object model
Embed external content and URLs using the web services API
Distribute real-time BI using dashboards and advanced reporting tools
Incorporate web tabs, mashups, Google services, and RSS feeds
Use workflow to automate business process management
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