The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict Review

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The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict ReviewFurlong's new book may be a milestone in the application of mediation theory to the practice of mediation. His objective is to introduce "Models" or "Maps" if you will, that help the mediator analyze specifically:
1)Diagnosis of the Conflict
2)Strategic Guidance for the Practitioner of a Course of Action To Move Toward Resolution
Furlong is quick to say, "There is no magic formula that resolves all disputes." This statement surely gives him an element of immediate credibility. In addition, the author notes that in his study of many 40 Hour Basic Mediation Courses, "Mediation training seems to be focused solely on face-to-face skills and simple steps for conducting the mediation itself, and does little to teach the participants about diagnosing the root cause of the conflict."
In order to overcome the deficiencies of most training programs, he suggests that actual diagnostic models can be used to help the mediator "diagnose" and then "determine next course of action" using these `roadmaps to resolution.' if you will. He defines 8 (eight) different models in his book, which he describes thusly:
1)The Circle Of Conflict
2)The Triangle Of Satisfaction
3)The Boundary Model
4)Interests/Rights/Power Model
5)The Dynamics Of Trust
6)The Dimension Model
7)The Social Style Model
8)Moving Beyond Conflict
To illustrate these "Models" Furlong uses a general case study, which he applies each model too, to illustrate how different "lenses" or perspectives on mediation method can yield very similar results. In addition, it is interesting to see how certain models, which the mediator may have felt have little productive or predictive value, can in fact be the most precise "Models" to use for `Diagnosis and Treatment.'
These models will be recognizable to many of us who have studied the theory of conflict resolution. For example the social style model is helpful in identifying the type of personalities of the parties in the conflict and uses the classification system with only 4 basic personality types: Analytical, Driving, Amiable and Expressive. This is a helpful way for a newer mediator to understand the character and personality of the parties.
The author is the first to present practical methods distilled from Conflict Theory that are designed to help mediators flesh out the areas that need to be worked on in order to attempt to get resolution on the conflict. The book represents a true paradigm shift in the manner in which theory is put into practice. All serious conflict resolution professionals should read this book.
The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict OverviewIn real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique.
Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice.
This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully.
Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice.
The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.

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