Quality Essentials: A Reference Guide from A to Z Review

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Quality Essentials: A Reference Guide from A to Z ReviewI thought this book might be just another introduction to quality tools. I was incorrect. The author covers 120+ quality methods and tools in a concise yet substantive way. If you are confident you know all there is to know about quality tools you may be surprised.
I call this book a concise encyclopedia of primary quality tools. The brief, but highly informative explanations are illuminated by understandable diagrams and charts. The information serves both as a quality-tools refresher and as enducement to explore tools and techniques previously unknown.
Did you realize that there are three kinds of brainstorming: "classical," "635," and "imaginary"? What is a "variability reduction process"? How is it used? What about the "critical incident technique"? The "Delphi Method," sounds exotic. What is it? Then there's the "hidden factory"? Can you open "the Morphological Box"? Learn how to use "PICOS" workshops. Delve into what a "Process Control Maturity Matrix" can depict. See when you could use "Thematic Content Analysis" or "TILMAG" or "Z-Series Matrices"? You'll find answers to these questions when you dig into this fascinating compendium of useful techniques and tools.
And, if these tidbits aren't enough turn-on, the book includes a comprehensive glossary. Quality Essentials' contents and features make the book a must have for people studying for ASQ certification examinations. It is probably one of the more useful books you'll want to take to the examination site as a ready-reference.
Dr. ReVelle made excellent decisions in the selection of the essential techniques and tools, while avoiding excessive material. My only minor complaint is I would have liked links to where to find more about the tools presented. The drawback is that would have increased the number of pages and decreased its benefit of simplicity and conciseness. For most of us I imagine the book is "A-OK" as written.
Quality Essentials is well-organized, inexpensive, and very practical addition to a quality professional's toolbox. My prognostication is that your copy will become dog-eared very soon.Quality Essentials: A Reference Guide from A to Z OverviewThis unique book includes a collection of concepts and tools for everyone who cares about continuous improvement. Topics covered range from Six Sigma to total quality management to basic reference information about quality tools and techniques. If you are looking for a quick reference guide with a focus on the philosophies and practices of quality management, this book will surely prove to be an excellent resource. Explanations of key concepts are provided along with examples of tools, tables, charts, maps, and other graphic illustrations to help gain a thorough understanding.Topics included in this resourceful book include: benchmarking, Kaizen, control charts, design of experiments, Kano Model, process capability and control, Six Sigma, statistical quality control, and Voice of the Customer (VOC).

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