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Cisco Unity Connection (Networking Technology: IP Communications) ReviewSchulz's book can be considered as two parts. The first part, covered in the chapters 1 and 2, is the overview and planning. Its strongest recommendation seems to be to design in as much detail as possible your computing network for voicemail. Especially take into account scalability. Future expansion should be considered from the start. The CUC core product can handle up to 20 000 users on a single server, which is certainly impressive. But if even this is insufficient, you have the choices of using more servers or perhaps digital networking and VPIM [Voice Profile for Internet Mail] to extend the limit on one server.VPIM is also important, for it lets a CUC network with another vendor's voicemail system, if the latter also supports VPIM. A pragmatic concern if your company already has that other vendor's system deployed as a legacy centre.
One important aspect is the geographic distribution of users. The book uses an example of a company with its employees mostly on both US coasts. For high availability, this suggests deploying a server on each coast. Then CUC lets you build an intersite network so that you can easily administer just one unified voicemail centre.
The second part of the book is the majority of the text. It delves into the many details of system administration of CUC. Accompanied by numerous screenshots of windows of supported options. One of which I describe here, as especially pertinent to voicemail. It has to do with message aging. Voicemail is stored as WAV files, and it is inherent that a typical voicemail is larger than your standard email, even if the latter is in HTML, as many are these days. So voicemail takes up more room than email. To handle this, CUC offers a message aging policy. Users can move a voicemail into a Deleted Items folder. But the voicemail still exists in the system, taking up space. You can adjust a number of days parameter, so if a voicemail is in the folder after that limit, it is permanently deleted.Cisco Unity Connection (Networking Technology: IP Communications) OverviewCisco Unity ConnectionThe comprehensive guide to Cisco Unity Connection voice messaging system design, implementation, and troubleshootingDavid SchulzCisco Unity Connection presents all the concepts and techniques you need to successfully plan, design, implement, and maintain Cisco Unity Connection voice messaging systems. For every stage of the system lifecycle, enterprise voice expert David Schulz offers clear explanations, practical examples, realistic case studies, and best-practice solutions.The author begins by introducing Cisco Unity Connection's core features, capabilities, and components. Next, he provides thorough, step-by-step coverage of configuration, including users, contacts, call routing, dial plans, class of service, and templates. You will find extensive discussions of user features and access, administration and maintenance, redundancy and backup, and much more. Throughout, the author addresses many enhancements introduced in the new Cisco Unity Connection v8.5 software.This book concludes with a complete guide to troubleshooting, including case studies that identify common deployment challenges and help you build real-world problem-solving skills.David Schulz has more than 27 years of experience with networking, security, and voice technologies. Before joining Skyline Advanced Technology Services, he was involved in network engineering, consulting, project management, and engineering oversight for a Midwest reseller. He has taught networking technologies to both customers and engineers, created multiple process and procedure methodologies and documents, and held network contracting responsibilities at a large global enterprise. He holds CCSI, CCNP Voice, CCSP, and CCDP certifications. · Plan voice messaging designs, including active-active cluster pair and single-server configurations· Identify required equipment and codecs, and accurately size servers· Efficiently install and upgrade Cisco Unity Connection software· Perform non-Cisco integrations with PBX IP Media Gateway (PIMG) and T1 IP Media Gateway (TIMG)· Administer users and contacts with Cisco Unity Connection Administration, Bulk Administration Tool, AXL, and LDAP· Provide access via phones, the web, and mobile applications· Configure call, directory, and interview handlers· Implement dial plan components, including partitions and search scopes· Configure Cisco Unity Connection networking, including SMTP· Configure, implement, and use Voice Profile for Internet Mail (VPIM)· Create reports and perform real-time monitoring· Master tools for maintenance, backup, and disaster recovery· Implement advanced features, from SpeechView to SMS notificationThis IP communications book is part of the Cisco Press®Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
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